Privacy policy

Privacy Policy

Effective Date: 15/01/2026

1. Introduction

This Privacy Policy explains how 360 Nutrition collects, uses, shares, and protects your personal information when you use our website 360nutrition.eg and purchase our Products.

We comply with the Egyptian Personal Data Protection Law No. 151/2020 and applicable international data protection standards.

2. Information We Collect

  • Personal Information: Name, phone number, email, shipping/billing address, payment details.
  • Order Information: Products purchased, order history.
  • Technical Data: IP address, browser type, cookies, and device information.
  • Optional: Any health-related information voluntarily shared in communications (we do not request or store medical records).

3. How We Use Your Information

  • To process and deliver your orders.
  • To communicate with you about your purchase, delivery, or customer support requests.
  • To send marketing emails (with your consent).
  • To improve our Site, Products, and customer experience.
  • To comply with legal obligations (tax, consumer protection, fraud prevention)

4. Legal Basis for Processing

We process your personal data on the following bases:

  • Performance of a contract (fulfilling your orders).
  • Legal compliance (e.g., VAT reporting under Egyptian law).
  • Legitimate interests (business operations, fraud prevention).
  • Consent (for marketing communications, cookies)

5. Sharing of Information

We may share your data with:

  • Service Providers: Shopify, payment processors, shipping/logistics partners.
  • Legal Authorities: If required by Egyptian law.
  • We never sell your personal data. 

6. Data Retention

We retain your personal information as long as necessary for transactions, legal compliance, and business operations. You may request deletion subject to legal requirements.

7. Your Rights

Under Egyptian law, you have the right to:

  • Access your personal data.
  • Request correction of inaccurate data.
  • Request deletion (“right to be forgotten”), unless retention is required by law.
  • Withdraw consent for marketing.
  • File a complaint with the Egyptian Data Protection Authority. 

8. Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no system is completely secure.

9. Children’s Privacy

Our Site and Products are not directed to children under 18. We do not knowingly collect information from minors.

10. Cookies & Tracking

We use cookies and tracking technologies to:

  • Remember your preferences.
  • Improve user experience.
  • Analyze traffic.

    You can control cookies through your browser settings. 

11. International Transfers

If your information is processed outside Egypt (e.g., Shopify servers), we ensure it is protected under adequate safeguards.

12. Changes to this Policy

We may update this Privacy Policy from time to time. Updates will be posted on our site with the “Effective Date.”

13. Contact Us

For privacy-related inquiries, please contact:

  • Email: support@360nutrition.eg
  • Address: 6A Hassan Sabry St., Zamalek, Cairo, Egypt