Our policies

Terms & Conditions

Effective Date: 15/01/2026

Company Name: 360 Nutrition

Website: 360nutrition.eg

Contact: support@360nutrition.eg
 

1. Introduction

Welcome to 360 Nutrition. These Terms & Conditions (“Terms”) govern your access and use of our website 360nutrition.eg (“Site”), our services (“Services”), and your purchase of our gummy supplements and related products (“Products”).

By accessing the Site or purchasing Products, you agree to be bound by these Terms and all applicable laws, including Egyptian Consumer Protection Law No. 181/2018.

2. Eligibility & Registration

• You must be at least 18 years old and capable of entering into legally binding contracts.
• You must provide accurate, complete, and up-to-date information when creating an account or placing an order.
• You are responsible for maintaining the confidentiality of your account credentials.
• Any activity under your account is your responsibility unless you promptly notify us of unauthorized use. 

3. Products & Health Disclaimer

• Our Products are dietary supplements. They are not medicines and are not intended to diagnose, treat, cure, or prevent any disease.
• Always consult a qualified healthcare professional before use, especially if you are pregnant, breastfeeding, under medication, or have any medical condition.
• Product descriptions and images are provided for information only. While we aim for accuracy, we do not guarantee that information is error-free
  

4. Orders, Pricing & Payments

• All prices are listed in Egyptian Pounds (EGP) and include applicable taxes (e.g., VAT).
• Shipping fees are calculated and displayed at checkout.
• We accept payments via Visa and Cash on Delivery
• We reserve the right to refuse or cancel any order in case of errors, suspected fraud, or stock unavailability
  

5. Shipping & Delivery

• Orders are processed within 1-2 business days. Delivery timelines depend on your location.
• We ship within Egypt and may expand internationally (if applicable).
• Risk of loss passes to you upon delivery
  

6. Cancellations, Returns & Refunds

We comply with Egyptian Consumer Protection Law:

6.1 Cancellations

• You may cancel your order before dispatch by contacting us at support@360nutrition.eg.
  

6.2 Returns (Non-Defective Products)

• Our items are non-returnable due to the nature of the product.

6.3 Defective or Damaged Products

• In the unlikely event of damaged, defective or different item delivered, you can contact us within 10 days of delivery for a resolution. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

6.4 Refunds

• Approved refunds will be processed to your original payment method within 14 business days after receiving returned Products
  

7. Intellectual Property

• All content on the Site, including trademarks, designs, logos, images, and text, is owned by or licensed to 360 Nutrition.
• You may not reproduce, distribute, or use our intellectual property without prior written permission
  

8. User Content (Reviews & Submissions)

• If you submit reviews, testimonials, photos, or other content, you grant us a worldwide, royalty-free license to use, display, and distribute such content for marketing and promotional purposes.
• You must not submit unlawful, offensive, or misleading content
  

9. Third-Party Links

Our Site may include links to third-party websites. We are not responsible for their content, policies, or practices. Access is at your own risk.

10. Limitation of Liability

• To the extent permitted by law, our liability is limited to the purchase price of the Products.
• We are not liable for indirect, incidental, or consequential damages, including loss of profits, health claims, or business interruption. 

11. Indemnification

You agree to indemnify and hold 360 Nutrition harmless from any claims, damages, or expenses arising from your misuse of our Site, Products, or breach of these Terms.

12. Governing Law & Disputes

• These Terms are governed by the laws of the Arab Republic of Egypt.
• Any disputes shall be resolved exclusively by Egyptian courts
  

13. Changes to Terms

We may update these Terms at any time. The updated version will be posted on this Site with the “Effective Date.” Continued use of our Site or Products means you accept the revised Terms.

14. Contact Information

If you have questions or complaints, please contact us:

• Email: support@360nutrition.eg
• Address: 6A Hassan Sabry St., Zamalek, Cairo, Egypt

Shipping & Delivery Policy

Effective Date: 15/01/2026

At 360 Nutrition, we strive to deliver your orders quickly and reliably across Egypt.

Processing Time

• Orders are processed within 1–2 business days of purchase.
• Orders placed on weekends or public holidays are processed the next business day
  

Shipping Fees

• Shipping fees are calculated at checkout and depend on your location
  

Delayed or Lost Shipments

• If your order is delayed or lost, please contact us at support@360nutrition.eg
• We will work with our delivery partners to resolve the issue.

Privacy Policy

Effective Date: 15/01/2026

1. Introduction

This Privacy Policy explains how 360 Nutrition collects, uses, shares, and protects your personal information when you use our website 360nutrition.eg and purchase our Products.

We comply with the Egyptian Personal Data Protection Law No. 151/2020 and applicable international data protection standards.

2. Information We Collect

• Personal Information: Name, phone number, email, shipping/billing address, payment details.
• Order Information: Products purchased, order history.
• Technical Data: IP address, browser type, cookies, and device information.
• Optional: Any health-related information voluntarily shared in communications (we do not request or store medical records).

3. How We Use Your Information

• To process and deliver your orders.
• To communicate with you about your purchase, delivery, or customer support requests.
• To send marketing emails (with your consent).
• To improve our Site, Products, and customer experience.
• To comply with legal obligations (tax, consumer protection, fraud prevention)
  

4. Legal Basis for Processing

We process your personal data on the following bases:

• Performance of a contract (fulfilling your orders).
• Legal compliance (e.g., VAT reporting under Egyptian law).
• Legitimate interests (business operations, fraud prevention).
• Consent (for marketing communications, cookies)
  

5. Sharing of Information

We may share your data with:

• Service Providers: Shopify, payment processors, shipping/logistics partners.
• Legal Authorities: If required by Egyptian law.
• We never sell your personal data. 

6. Data Retention

We retain your personal information as long as necessary for transactions, legal compliance, and business operations. You may request deletion subject to legal requirements.

7. Your Rights

Under Egyptian law, you have the right to:

• Access your personal data.
• Request correction of inaccurate data.
• Request deletion (“right to be forgotten”), unless retention is required by law.
• Withdraw consent for marketing.
• File a complaint with the Egyptian Data Protection Authority. 

8. Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no system is completely secure.

9. Children’s Privacy

Our Site and Products are not directed to children under 18. We do not knowingly collect information from minors.

10. Cookies & Tracking

We use cookies and tracking technologies to:

• Remember your preferences.
• Improve user experience.
• Analyze traffic.
  
  You can control cookies through your browser settings. 

11. International Transfers

If your information is processed outside Egypt (e.g., Shopify servers), we ensure it is protected under adequate safeguards.

12. Changes to this Policy

We may update this Privacy Policy from time to time. Updates will be posted on our site with the “Effective Date.”

13. Contact Us

For privacy-related inquiries, please contact:

• Email: support@360nutrition.eg
• Address: 6A Hassan Sabry St., Zamalek, Cairo, Egypt  

Refund & Return Policy 

Effective Date: 15/01/2026

We comply with Egyptian Consumer Protection Law No. 181/2018. Please feel free to contact us if you have any concerns, your satisfaction is our priority.